FAQ
Everything people ask us about the platform, pricing and support. Missing something? Ask us directly — a real person answers.
AEO (Answer Engine Optimization) makes your pages easy to lift into featured snippets, People-Also-Ask panels and voice answers. GEO (Generative Engine Optimization) makes your brand a source that AI models like ChatGPT, Gemini and Perplexity cite and recommend. EscalateReach scores and improves both, alongside classic SEO.
Traditional tools stop at rankings. EscalateReach treats rankings as one of three surfaces: it also measures answer-box readiness and AI citation share, then unifies everything into a single visibility score with one prioritized action plan.
We run your category's high-intent prompts across major answer engines on a schedule, record which sources get cited, and alert you when you gain or lose a citation, including who took your place.
No. Enter a URL and the audit runs from our cloud crawlers. Optional integrations like GA4, Search Console and your CMS unlock deeper, more personal recommendations.
Quick wins like schema, titles and answer formatting often move within 2 to 4 weeks. Authority and citation growth compounds over a quarter. The dashboard shows exactly what moved and why.
Ask our team about your reporting needs. Available formats and delivery are agreed in your project scope.
Google Search, Bing, Google AI Overviews, ChatGPT, Gemini, Claude, Perplexity and Copilot today, with new surfaces added as they earn real usage.
Yes. Data is encrypted in transit and at rest, workspaces are isolated per customer, and Enterprise plans add SSO, audit logs and a signed DPA. You can export or delete your data at any time.
Create a free workspace without a card. Paid services, including 30-second product promotional videos, are scoped with our team. An itemized payment request appears in Billing after your quote is issued. Starter and Growth are no longer offered.
Yes. Create a free workspace, run the full audit on your site and keep a small monthly audit allowance — no card required. Contact our team to discuss any additional requirements.
Existing subscribers can manage cancellation from Billing and keep access until the end of the paid period. New paid work starts with a custom quote. For changes, billing problems or refund requests, message us from the contact page — a real person reviews every case.
Use the contact page to pick a time on our calendar, or send a message and choose "Request a callback" — leave your number and we phone you back.
Yes. The contact page has a WhatsApp option, or add your WhatsApp number to any message you send us and we'll continue the conversation there.
Yes. Beyond the software, our team offers done-for-you services — content optimization, technical SEO fixes and full website builds. Request any service from the Services tab in your dashboard or through the contact page.